Frequently Asked Questions
Common Answers & Support
The majority of our facilities are Tier III+ or Tier IV rated, featuring N+1 or 2N redundancy for power, cooling, and connectivity to ensure maximum uptime (99.999% SLA).
Yes, 100%. We operate a carrier-neutral ecosystem, allowing you to connect with hundreds of ISPs, Tier-1 carriers, and dark fiber providers without vendor lock-in.
Absolutely. Our Remote Hands 2.0 service offers 24/7 on-site engineering support for rack-and-stack, cabling, hardware troubleshooting, and visual audits.
Our infrastructure is fully audited and compliant with SSAE 18 (SOC 1 & SOC 2), PCI DSS, HIPAA, and ISO 27001 standards.
Yes. We support high-density configurations up to 50kW per rack in select facilities, ideal for AI/ML workloads and HPC clusters.
Clients can log in at my.amcolo.com to manage tickets, view power usage analytics, and request cross-connects.